EverygenDigital-service delivery
Paid access and credits may become available immediately after a successful transaction. Generated content and spent credits represent consumed service, so refunds are limited to the cases described here. Available free access can help you evaluate a workflow before purchasing.
Monthly and annual subscriptions
Monthly fees are generally non-refundable once the billing cycle begins. An initial annual purchase may be reviewed within seven days if no more than ten percent of its credits have been used and no more than ten outputs have been generated. Both limits must be met; renewal, upgrade and repeat-purchase circumstances are reviewed against their actual records.
Credit purchases and free benefits
One-time credit purchases are generally non-refundable after completion. The validity period shown with the product still applies. Free credits and other benefits that were not purchased do not create a refundable payment.
Technical and payment issues
A review may be appropriate for a verified duplicate or unauthorized charge, a material service outage lasting more than seventy-two consecutive hours, or an unresolved technical problem on our side that prevents the purchased service from being used. Provide supporting details rather than assuming every failed creative result qualifies.
Situations generally excluded
Unused allowance, changed preferences, dissatisfaction with an AI result, user-side browser or network issues, policy violations and external processing fees do not normally qualify. Enterprise agreements, automated integrations and custom arrangements may have separate purchase terms.
Requesting a review
Contact support with your account email, purchase date, transaction identifier and a concise description of the issue. Reviews normally take three to five business days. If approved, a return to the original payment method may take seven to fourteen business days, depending on the provider; a partial refund or account credit may be offered where appropriate.
Cancellation and disputes
Cancel renewal separately from requesting a refund. Contact support before opening a payment dispute so the issue can be reviewed with the available records. Access may be restricted while a disputed payment is investigated.